Politique d'expédition

Delivery & returns

Shipping:

All orders are dispatched within 3 - 5 business days. 

Parcels within France are sent with Colissimo and Chronopost, 

Parcels within Europe are sent with UPS and Chronopost,

Parcels within Central America, South America, Asia, Africa, Eastern Europe, and Oceania of the world are sent with UPS.

Shipping costs:

France: 5.9€ - lead time - 2-3 days

Europe: 11.9€ - lead time 2-4 days

North America: 30€ - Lead time 2-4 days

Central America, South America, Asia, Africa, Eastern Europe, and Oceania: 46€ - lead time 2-12 days

Uncollected packages:

Shipping costs for uncollected packages will be for customer costs. 

 

Returns:

Ekaterina Galera will gladly accept returns. Items must be returned within 14 days from the date of delivery. Please return all items in its original packaging and with the original hangtags. Ekaterina Galera will not accept any items that have been worn, stained, damaged, or altered in any way. Items that do not meet these conditions will be returned to the sender, minus the shipping costs for returning the items. Exchanging an item is not possible. In that case, the order will be refunded, any new items can be bought in the online store. All returns should be accompanied by a note with the order number, reason of return. Unidentifiable returns may not be possible to refund. Returns will be handled within 5 working days from receiving the return. The returned items will be refunded to the same card or account that they were paid from. Shipping costs will not be refunded. Ekaterina Galera recommends sending your return with a traceable post, so please keep your track & trace receipt to track your order. We have no information on your return while it is on its way to us. Shipping costs for returning are the responsibility of the customer. Lost packages will not be refunded. If Ekaterina Galera sent the wrong item or the item appears to be defective upon arrival, notify Ekaterina Galera within 14 days from receiving the item(s). I will refund the return shipping costs and send you the new and correct items as soon as possible if stock is available.

Return address:

Ekaterina Galera
39 rue des Champs Elysées
31500 Toulouse
France