Conditions de vente

Once an order has been placed, the consumer will directly receive an email to confirm the details of the order and the total costs associated with the order. All orders will be sent within five-ten working days after receipt of payment by the consumer. In the case of technical malfunction, however, which falls under the category of circumstances beyond Ekaterina Galera’s control, an order will be shipped as soon as possible. Ekaterina Galera will keep the consumer duly informed of the status of the order. However, the possibility remains that a certain product is no longer available, in which case we will contact the consumer as soon as possible. A product must be delivered to the consumer within 30 days of the order placement. If Ekaterina Galera fails to comply with this, the consumer may immediately break the order contract. This is not possible, however, if the parties involved have previously agreed to a different delivery term.

All prices indicated on Ekaterina Galera’s website are in Euro’s. Consumers are able to make payments electronically to Ekaterina Galera in many different ways. The differing payment methods are indicated on the website under the title “Payment”. Shipment of the order will take place once Ekaterina Galera has received payment for the order. Ekaterina Galera will add the shipping costs to the invoice of the order. More information concerning the shipping costs can be found under the title: “Shipping”.

The delivery time is indicative and is therefore not guaranteed. However, the final delivery time will not exceed more than two weeks of the indicated delivery time, excepting cases of 'force majeure'. The order will be processed within five-ten working days of receiving payment. Ekaterina Galera cannot be held responsible if the post is unable to deliver the order to the consumer on time.

Items in your order that are designated for shipment to countries outside of the EU may be subject to taxes, customs duties, and fees levied by the destination country ("Import Fees"). Any customs or import fees are charged once the parcel reaches its destination country. These charges are to be paid by the recipient of the parcel. Unfortunately, we do not have control over these charges, and cannot inform you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you can avoid unexpected charges. If you refuse a shipment, you are responsible for the original shipping charges, import fees that are included on the package, and the cost of returning the package to Ekaterina Galera. This amount will be deducted from your merchandise refund.

Ekaterina Galera will gladly accept returns. Items must be returned within 14 days from the date of delivery. Please return all items in its original packaging and with the original hangtags. Ekaterina Galera will not accept any items that have been worn, stained, damaged, or altered in any way. Items that do not meet these conditions will be returned to the sender, minus the shipping costs for returning the items.

Exchanging an item is not possible. In that case, the order will be refunded, any new items can be bought in the online store.

All returns should be accompanied by a note with the order number, reason of return. Unidentifiable returns may not be possible to refund. Returns will be handled within 5 working days from receiving the return. The returned items will be refunded to the same card or account that they were paid from. Shipping costs will not be refunded.

Ekaterina Galera recommends sending your return with a traceable post, so please keep your track & trace receipt to track your order. We have no information on your return while it is on its way to us. Shipping costs for returning are the responsibility of the customer. Lost packages will not be refunded.

If Ekaterina Galera sent the wrong item or the item appears to be defective upon arrival, notify Ekaterina Galera within 14 days from receiving the item(s). I will refund the return shipping costs and send you the new and correct items as soon as possible if stock is available.

If the consumer, for whatever reason, does not wish to retain the article, the consumer has the right to return the article to Ekaterina Galera within fourteen working days after taking delivery of the article. The consumer must first inform Ekaterina Galera in writing via email of their intention and must follow all further return conditions and instructions stipulated by Ekaterina Galera. This guarantee does not comply if the article has been worn, or if the consumer has attempted to mend or alter the article in any way. Return articles will only be accepted if it is sent in the original wrapping and the labels are still attached to the merchandise. 

Furthermore, the shipping costs of the returned merchandise will be entirely paid for by the consumer. Under no circumstances will Ekaterina Galera reimburse the shipping costs of returned merchandise. If the return instructions have been followed accurately, Ekaterina Galera will reimburse the consumer for the returned article(s) within ten days after receiving it.

In the case of queries or complaints concerning any of our products or procedures, please inform me by email: (ekaterinagalera@gmail.com). You will receive a reply within three working days.

Ekaterina Galera finds it very important to ensure that all of the consumer’s personal information is treated with the utmost care and security. Ekaterina Galera will not give the consumer’s personal information to third parties, except when the information is required for the delivery of the order. When making an order, Ekaterina Galera requires the consumer’s name, invoice and delivery addresses, and payment details so that an order can be processed. The payment details will only be used to conclude the payment process. If the consumer subscribes to our newsletter or RSS, their personal details will be used to keep them informed of changes to our assortment, special offers, website improvements, and other relevant information pertaining to Ekaterina Galera. Records of website visits are kept for statistical purposes. Information concerning the number of visitors and visitor frequency to our website will be used for internal research and website improvement. However, this general information is anonymous and cannot be traced back to the individual visitor.

All articles in the assortment of Ekaterina Galera have been produced with the greatest care. Ekaterina Galera cannot assume any liability for damages in any form whatsoever, either physical, material, or immaterial, that can be caused by malfunctioning or ill use of the articles sold by Ekaterina Galera and/ or materials or accessories becoming undone. The content of the website has been compiled with the greatest care. However, Ekaterina Galera cannot preclude the possibility of any error or incompletes in the information on this website. Ekaterina Galera cannot assume any liability for the consequences of incorrect or incomplete information on the website. Ekaterina Galera cannot be held responsible for any typing or misprinting errors that could communicate an incorrect selling price. In that case, Ekaterina Galera will adjust the price as soon as possible. The actual color of the products can differ from the colors shown on computer screens. Ekaterina Galera cannot be held responsible for variations in colors as a consequence of the quality of the computer screens. The position and size of the actual applications and/ or sequins on the lamps can differ slightly from the display on the website. Ekaterina Galera cannot be held responsible for this. 

Despite any other established legal rights, Ekaterina Galera is entitled, at its own choice, in case of Force Majeure, to cancel your order, or cancel the purchase agreement without legal intervention, by informing the client in writing. The client is not entitled to any damages unless given the circumstances this would be unacceptable according to measures of reason and fairness.

All information on Ekaterina Galera’s websites is protected by copyright. It is illegal to copy, use, or distribute any information from Ekaterina’s website without first acquiring written permission.